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Public consultation on the European Ombudsman’s Strategy Towards 201960th Rome Treaty anniversaryYour Europe - The portal to on-line European and national public services

European Ombudsman - This is an Easy-to-Read version

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This is an Easy-to-Read version

The European Ombudsman

The European Ombudsman’s name is Emily O'Reilly.

She is from Ireland.

Emily was Irish Ombudsman for ten years.

She was also a journalist before she became European Ombudsman.

What does the European Ombudsman do?

The European Ombudsman looks at how the European Union institutions work.

Sometimes the European Union institutions make mistakes.

People can tell the Ombudsman about it – this is called a complaint.

The European Ombudsman helps people who have complaints against a European Union institution.

People with disabilities can call, write or email to the Ombudsman if they have a problem with a European Union institution.

You can also tell the Ombudsman if someone you know feels he or she is being treated wrongly by a European Union institution.

How to complain?

Sometimes things go wrong with EU institutions.

This paper tells you what to do if you or someone you know wants to make a complaint.

Complain to the institution first

  • You should complain to the EU institution first so they can try to make things right for you
  • It is a good idea to write down the name of the person you speak to about your complaint
  • It is a good idea to write down what everybody says

Complain to the European Ombudsman

  • Write down your first name and last name
  • Write down your home address, email address or telephone number
  • Write down the name of the European Union institution you want to complain about

You can tell the Ombudsman if an EU institution is doing wrong, even if you don't want to make an official complaint yourself.

How to contact the Ombudsman

You can call this number: 00 33 3 88 17 23 13

You can send an email to: eo@ombudsman.europa.eu

You can write a letter to:

European Ombudsman
1 avenue du Président Robert Schuman
CS 30403
67001 Strasbourg Cedex
FRANCE

You can also follow the Ombudsman on Twitter at: @EUombudsman

Please tell us if you would like this information in a different language or format.

If you have any questions or comments, you can email us at eo@ombudsman.europa.eu