A minha ambição é ajudar as instituições da UE a tornarem-se mais eficazes, transparentes e responsáveis, através do aumento estratégico da visibilidade e do impacto do trabalho do Provedor de Justiça Europeu. 

Emily O'Reilly, 30 de junho de 2014
60th Rome Treaty anniversaryHave your say: Draft guidelines on interacting with lobbyistsA vossa Europa - O portal de acesso a serviços públicos europeus e nacionais em linha

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Apresentar uma queixaPedido de informação

O que fazemos

O Provedor de Justiça Europeu investiga queixas sobre má administração nas instituições e nos organismos da União Europeia.

Se é cidadão de um Estado-Membro, ou reside num Estado-Membro da União, pode apresentar uma queixa ao Provedor de Justiça Europeu. As empresas, associações ou outros organismos que tenham sede estatutária na União podem igualmente apresentar queixas ao Provedor de Justiça.

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Quem somos

Emily O'Reilly assumiu o cargo de Provedora de Justiça Europeia em 1 de outubro de 2013.

Ela é a ex-Provedora de Justiça e Comissária para a Informação da irlanda (2003-2013), premiada editora política, personalidade da rádio e da televisão e escritora. 

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A instituição possui uma equipa altamente qualificada e multilingue.

Isto significa que podemos tratar a sua queixa no seu idioma, um dos 24 idiomas oficiais da UE em que trabalhamos. Estamos igualmente empenhados em prestar os nossos serviços de um modo totalmente acessível a pessoas com deficiência.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Novidades

  • 1 de Março de 2017
    • Decisão -
      Decision in case 84/2017/NF on the European Personnel Selection Office’s handling of correspondence from a person who had been excluded from a selection competition
  • 28 de Fevereiro de 2017
    • Caso aberto -
      The Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Caso aberto -
      The Commission’s failure to inform the complainant about the state of play of his infringement complaint against Italy
    • Correspondência -
      Request for an inspection in case 194/2017/EA on the European Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Caso aberto -
      The Commission’s decision to close an infringement complaint against Italy
    • Caso aberto -
      The Commission’s handling of an infringement complaint against Belgium regarding the recognition of pharmacy diplomas obtained in third countries
  • 22 de Fevereiro de 2017
    • Multimédia -
      The European Ombudsman and you - How it works
    • Recomendação -
      Recommendation of the European Ombudsman in case 1245/2015/NF on the Commission’s refusal to give full access to documents concerning the labelling of Croatian wine
    • Caso aberto -
      The Commission’s handling of a request for public access to Brexit related documents (concerning the free movement of persons)
  • 17 de Fevereiro de 2017
    • Comunicado de imprensa -
      Ombudsman: System of unpaid trainees in EU foreign delegations should end