La mia ambizione è quella di sostenere le istituzioni UE a diventare maggiormente efficaci, trasparenti ed affidabili aumentando strategicamente la visibilità e l'impatto dell'attività del Mediatore europeo.

Emily O'Reilly, 30 giugno 2014

La bacheca

La bacheca piena
60th Rome Treaty anniversaryHave your say: Draft guidelines on interacting with lobbyistsLa tua Europa - Il portale di accesso ai servizi pubblici europei e nazionali on-line

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Presentare una denunciaRichiesta d'informazioni

Cosa facciamo

Al Mediatore sono rivolte le denunce relative ai casi di cattiva amministrazione che coinvolgono istituzioni e organismi dell'Unione europea.

Possono sporgere denuncia al Mediatore europeo i cittadini di uno Stato membro dell'Unione europea e le persone residenti in uno Stato membro. Possono anche sporgere denuncia al Mediatore le imprese, le associazioni e altri soggetti che abbiano sede nell'Unione europea.

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Chi siamo

Emily O'Reilly ricopre la carica di Mediatrice europea dal 1 ottobre 2013.

Emily O'Reilly è stata Difensore civico d'Irlanda e Commissario nazionale irlandese all'informazione (2003-2013), redattrice politica vincitrice di vari riconoscimenti, giornalista televisiva ed autrice.

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L'istituzione ha un personale altamente qualificato e multilingue.

Ciò significa che possiamo trattare la tua denuncia nella tua lingua come in una delle 24 lingue UE in cui lavoriamo. Ci impegniamo a rendere il nostro servizio pienamente accessibile alle persone con disabilità.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman


  • 1 marzo 2017
    • Decisione -
      Decision in case 84/2017/NF on the European Personnel Selection Office’s handling of correspondence from a person who had been excluded from a selection competition
  • 28 febbraio 2017
    • Caso aperto -
      The Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Caso aperto -
      The Commission’s failure to inform the complainant about the state of play of his infringement complaint against Italy
    • Corrispondenza -
      Request for an inspection in case 194/2017/EA on the European Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Caso aperto -
      The Commission’s decision to close an infringement complaint against Italy
    • Caso aperto -
      The Commission’s handling of an infringement complaint against Belgium regarding the recognition of pharmacy diplomas obtained in third countries
  • 22 febbraio 2017
    • Elementi multimediali -
      The European Ombudsman and you - How it works
    • Raccomandazione -
      Recommendation of the European Ombudsman in case 1245/2015/NF on the Commission’s refusal to give full access to documents concerning the labelling of Croatian wine
    • Caso aperto -
      The Commission’s handling of a request for public access to Brexit related documents (concerning the free movement of persons)
  • 17 febbraio 2017
    • Comunicato stampa -
      Ombudsman: System of unpaid trainees in EU foreign delegations should end