My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

The full wall
60th Rome Treaty anniversaryHave your say: Draft guidelines on interacting with lobbyistsYour Europe - The portal to on-line European and national public services

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Delay in chemicals testing

The Ombudsman in February opened a strategic inquiry into the delay in the European Commission's handling of over 200 proposals to test chemicals to determine potential harm to human reproductive health. The inquiry aims to find out ...

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.


Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.


The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.


How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 01 March 2017
    • Decision -
      Decision in case 84/2017/NF on the European Personnel Selection Office’s handling of correspondence from a person who had been excluded from a selection competition
  • 28 February 2017
    • Case opened -
      The Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Case opened -
      The Commission’s failure to inform the complainant about the state of play of his infringement complaint against Italy
    • Correspondence -
      Request for an inspection in case 194/2017/EA on the European Commission's alleged insufficient action with respect to its former President's compliance with Treaty obligations
    • Case opened -
      The Commission’s decision to close an infringement complaint against Italy
    • Case opened -
      The Commission’s handling of an infringement complaint against Belgium regarding the recognition of pharmacy diplomas obtained in third countries
  • 22 February 2017
    • Multimedia -
      The European Ombudsman and you - How it works
    • Recommendation -
      Recommendation of the European Ombudsman in case 1245/2015/NF on the Commission’s refusal to give full access to documents concerning the labelling of Croatian wine
    • Case opened -
      The Commission’s handling of a request for public access to Brexit related documents (concerning the free movement of persons)
  • 17 February 2017
    • Press release -
      Ombudsman: System of unpaid trainees in EU foreign delegations should end